Overview
Salesforce Service Cloud gives businesses a holistic view of customers, enabling you to deliver an intelligent, quick, and personalized experience. It lets you create a connected library of customer knowledge, facilitate live agent chat, and simplify case interactions – all in a single platform. With personalized customer interactions, you can even create opportunities for up-sell/cross-sell based on historical data.
Features
Escalation Rules
Define escalation rules to reassign and notify individuals when a case is not closed within a specified period.
Managing Case via Web/Email
Email-to-case and Web-to-case features enable case creation whenever you receive an email on a defined email id or via the website.
Auto-response
Configure auto-response rules to generate spontaneous responses to specific cases from the web and email.
Social Media Integrated
The feature of Salesforce Social Studio shares customer requests directly to your social service team from various popular social media platforms.
Unified Console
A comprehensive console gives information on everything from customer profiles to case histories – all in one place.
Smooth 1:1 Interaction
Let your customer service agents provide quick answers with customer chat and keyboard shortcuts.
Benefits
Data Security
Service Cloud follows a multi-layered approach to protect confidential business information and keep your data safe & secured.
Enhanced Customer Experience
Personal interactions help increase customer loyalty, satisfaction, and retention, resulting in improved sales.
Increase Agent Productivity
Service Cloud enables your agents to work from anywhere using a web-based application, mobile device, unified knowledge base, Etc.
Why Choose Syncrasy?
Flexibility
Methodologies that suit your needs combined with agility & quality.
Adaptive Tactic
Solutions tailored to your needs & incorporating changes accordingly.
Enhanced Efficiency
Improving processes by automating repetitive tasks & improving productivity.