Define escalation rules to reassign and notify individuals when a case is not closed within a specified period.
Managing Case via Web/Email
Email-to-case and Web-to-case features enable case creation whenever you receive an email on a defined email id or via the website.
Configure auto-response rules to generate spontaneous responses to specific cases from the web and email.
Social Media Integrated
The feature of Salesforce Social Studio shares customer requests directly to your social service team from various popular social media platforms.
A comprehensive console gives information on everything from customer profiles to case histories – all in one place.
Smooth 1:1 Interaction
Let your customer service agents provide quick answers with customer chat and keyboard shortcuts.
Service Cloud follows a multi-layered approach to protect confidential business information and keep your data safe & secured.
Enhanced Customer Experience
Personal interactions help increase customer loyalty, satisfaction, and retention, resulting in improved sales.
Increase Agent Productivity
Service Cloud enables your agents to work from anywhere using a web-based application, mobile device, unified knowledge base, Etc.
Why Choose Syncrasy?
Methodologies that suit your needs combined with agility & quality.
Solutions tailored to your needs & incorporating changes accordingly.
Improving processes by automating repetitive tasks & improving productivity.