Service Cloud

Service Cloud

Smarter support for your customers

There are three audiences that have to be served in every Service Cloud implementation: The customer, the service team and the business. Syncrasy works to understand strategically what the business requirements are so that the technology can be molded to fit what is needed today and tomorrow. We have certified Service Cloud Consultants at Syncrasy who can help you create a customer service solution that ensures you deliver faster and more personalised support for your customers, on any channel, from any device. By listening and understanding the business direction, the customer needs and the agent needs, Syncrasy delivers all the appropriate functionality of the Service Cloud platform to allow your customers and agents to have an effortless experience.

Features of Service Cloud

  • Personalised customer service for your customers

  • Multi-channel support

  • Self service communities

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